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Mind Your Manners

Despite helping the sick and needy, it still surprises me as to how rude some doctors can be to their staff, students and patients.

A simple please or thank you. Facing your patient when talking to them. Not yelling at people to follow instructions. Being punctual with your appointments, apologizing for the long waits.

Perhaps they have been in a position of power too long or that patients are willing to do anything they say, but doctors should not look down on their staff and patients.

People say bedside manner does not matter as long as your doctor is smart, finds the right diagnosis and gets the job done. I disagree.

The process is just as important as the end result. Compassion is as important as hard work and precision to details. It’s not that one is greater than another, it’s that both are needed!

“Nobody cares how much you know, until they know how much you care”

And patients who have doctors who care are much more compliant with their treatment and much more likely to follow instructions. Manners do matter.

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One Comment

  1. George
    George June 21, 2009


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